FETTES Sawmill Ltd. Terms and Conditions
Fettes Sawmill Ltd Terms and Conditions – February 2026
These Terms and Conditions apply to all goods supplied by Fettes Sawmill Ltd (“we”, “us”, “our”) to consumers (“the customer”, “you”). Nothing in these Terms affects your statutory consumer rights.
Different rights apply depending on whether goods are purchased in person, online, or via distance or off‑premises selling.
Order Cancellation & Cooling‑Off Period (Distance & Off‑Premises Sales Only) – Where the customer purchases goods without seeing them in person (for example, via distance or off‑premises sale), the customer has a statutory right to cancel the contract within 14 days, unless the goods are made to the customer’s personal specifications or are clearly personalised (for example, bespoke, custom‑made, or made‑to‑measure items).
The 14‑day cooling‑off period begins on the day the customer receives the goods at the delivery address specified. Where an order consists of multiple goods delivered separately, the cooling‑off period runs from the day the customer receives the final item.
The customer may cancel within the cooling‑off period without giving any reason and will be entitled to a refund of sums paid, subject to the provisions set out below.
Bespoke and Made‑to‑Order Goods – Goods that are manufactured to the customer’s personal specifications, made‑to‑order, or otherwise bespoke are exempt from the statutory right to cancel once manufacturing has commenced.
For the purposes of these Terms, manufacturing shall be deemed to have commenced once materials have been allocated, ordered, cut, treated, or production scheduling has begun.
Where a bespoke or made‑to‑order item has entered manufacturing, cancellation may be accepted solely at the discretion of Fettes Sawmill Ltd. In such circumstances, any refund issued will be reduced to reflect reasonable costs incurred, including (without limitation) administrative costs, materials, manufacturing costs, supplier charges, and associated losses arising from the cancellation. Such costs will not exceed the price paid and will be limited to costs actually incurred by Fettes Sawmill Ltd.
Return of Goods & Refunds (Distance Sales) – Where a valid cancellation is made for non‑bespoke goods, the customer must return the goods to Fettes Sawmill Ltd within 14 days of notifying cancellation. The customer is responsible for return costs unless otherwise agreed in writing.
Refunds will be processed once goods have been returned and inspected, or where appropriate, once evidence of return has been provided. Refunds may be reduced to reflect any handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Once a product has been altered in any way, including but not limited to staining, painting, treating, cutting, or modifying the structure, it is considered bespoke to the customer and cannot be returned or refunded. This clause does not apply where goods are faulty or not as described, and does not affect the customer’s statutory rights.
For the avoidance of doubt, all references to warranties are in addition to, and do not replace, the customer’s statutory rights.
How to Cancel – To exercise the right to cancel, the customer must notify Fettes Sawmill Ltd by email at sales@fettessawmill.co.uk within the applicable cancellation period. Notification must be clear and unambiguous.
Delivery -Customers must not arrange third‑party assembly or installation for the same day as delivery. We shall not be liable for losses arising from fitters or contractors being unable to proceed due to late, incomplete, or damaged deliveries.
Delivery is made to the roadside at the nearest safe and accessible point, unless otherwise agreed in writing prior to delivery. We have no obligation to cross private land or enter customer premises.
We accept no responsibility for ground conditions, surfaces, or access beyond the public highway and accept no liability for damage to driveways, gardens, or private land. Any assistance beyond roadside delivery is provided at the driver’s discretion and entirely at the customer’s risk.
For larger or heavier deliveries, at least two able‑bodied persons must be available to assist with offloading. Additional charges may apply where this requirement is not met.
Estimated delivery times are indicative only. While we will make reasonable efforts to meet stated timescales, delays may occur due to factors beyond our control. We shall not be liable for consequential losses arising from delivery delays.
Where incorrect delivery information is provided by the customer resulting in failed or repeated delivery, we reserve the right to charge for re‑delivery.
Delivery is available to UK mainland addresses only.
Risk & Title – Risk of loss or damage to goods passes to the customer once goods are delivered into the customer’s physical possession or control, i.e. delivered to customer’s address or upon collection by the customer as applicable.
Title to the goods remains with Fettes Sawmill Ltd until payment has been made in full.
Reporting Damage, Missing Parts & Defects – The customer should inspect goods as soon as reasonably practicable after delivery.
Visible damage, missing parts, or incorrect items should be reported promptly and, where possible, within 7 days of delivery. This reporting timeframe is for administrative purposes only and does not limit statutory rights in respect of faults or defects that become apparent after delivery.
Photographic evidence may be requested where reasonably practicable to assist investigation of complaints or claims.
Loss or damage arising from fair wear and tear, wilful damage, negligence, storm damage, failure to maintain, or failure to follow care instructions is not our liability.
Incorrect or Faulty Goods – Where incorrect or faulty goods are supplied, we will offer a repair or replacement in accordance with statutory requirements. Where a repair or replacement is impossible or disproportionate, an appropriate refund may be offered.
Returned items must be in the condition supplied, save for reasonable inspection.
Refund Processing -Refunds for cancellations prior to delivery will be processed within 5 working days.
Refunds following return of goods will be processed within 5 working days of receipt of the goods or evidence of return, whichever is earlier. Card or finance providers may take an additional 3–5 working days to process funds.
Refunds may be reduced where the value of goods has been diminished by customer handling beyond reasonable inspection.
In‑Person Purchases – Goods purchased in person from Fettes Sawmill Ltd are not eligible for return or refund unless they are faulty, misdescribed, or otherwise fail to comply with statutory requirements under the Consumer Rights Act 2015.
Discretionary Returns (Change of Mind) – At the sole discretion of Fettes Sawmill Ltd, we may agree to accept the return of goods purchased in person where all of the following conditions are met: the goods are unused; the goods are returned in the same condition as purchased; the return is requested within 14 days of the date of purchase; and valid proof of purchase is provided.
Any discretionary return accepted under this provision may be subject to a reasonable restocking or handling deduction and will be refunded by the original payment method only. Fettes Sawmill Ltd is under no obligation to accept discretionary returns and reserves the right to refuse any return that does not meet the above conditions.
The following items cannot be returned or refunded, except where faulty or misdescribed: any timber or product that has been cut, sawn, drilled, painted, treated, sealed, or otherwise altered after purchase; bespoke, made‑to‑order, or custom‑cut items; goods showing signs of use, installation, or weather exposure.
Pricing & Product Descriptions – We take reasonable care to ensure accuracy of descriptions, sizes, and prices. Errors may occur. Where a pricing error is identified, we reserve the right to cancel the order or contact the customer to confirm whether they wish to proceed at the correct price.
We are under no obligation to supply goods at an incorrect price. Sizes are approximate. To the fullest extent permitted by law, we accept no liability for losses arising from reliance on incorrect published information. This does not affect the customer’s statutory rights under the Consumer Rights Act 2015.
Intended Use & Weather Resistance – All timber buildings supplied are intended as ancillary structures only. They are not designed, sold, or represented as permanently sealed, maintenance‑free, or fully weatherproof.
Unless expressly agreed in writing, no guarantee is given that any building will remain completely free from moisture ingress under all weather conditions.
All buildings must be treated by the customer immediately upon collection, delivery, or installation, using a suitable waterproof timber treatment designed for external use. Failure to apply an appropriate waterproof treatment, or the use of a treatment that is not waterproof or not intended for exterior timber, will result in the manufacturer’s warranty being invalidated. This does not affect the customer’s statutory rights under the Consumer Rights Act 2015.
Planning & Regulatory Compliance – It is the customer’s responsibility to ensure compliance with planning, building, and permitted development regulations. We accept no liability for breaches arising from customer decisions relating to location, specification, or use.
Materials, Warranty & Timber Characteristics – Timber is a natural material subject to expansion, contraction, movement, checking, colour variation, and other natural characteristics. These are inherent features and not defects.
Doors and windows may stick due to timber movement. Adjustment issues caused by natural timber movement are not defects and are covered for three months from installation only.
Damage caused by weather events, flooding, storms, high winds, animals, misuse, or lack of maintenance is excluded from warranty.
Pressure‑treated timber warranties apply only to rot and insect infestation for 15 years, subject to proper maintenance.
Manufacturer’s Warranty – In the case of a third-party product please see the supplied terms and conditions for specific guidance. This will be supplied at point of order and on completion of either the delivery, collection, or Installation.
Where a building or component is manufactured by a third party, Fettes Sawmill Ltd is entitled to rely upon the manufacturer’s specifications, care instructions, and recommended remedies when assessing any reported issue. Compliance with manufacturer-recommended treatments or maintenance actions shall be deemed an appropriate and proportionate response to issues arising from the natural behaviour of timber.
Water Ingress & Maintenance Responsibility – Timber is not waterproof. Responsibility for weatherproofing and maintaining the building rests with the customer from delivery or installation.
Protective coatings must be applied internally and externally as soon as reasonably practicable and maintained thereafter. Failure to do so may result in water ingress, movement, or deterioration for which we accept no liability.
Water ingress arising from natural timber movement, seasonal conditions, inadequate treatment, or insufficient maintenance does not constitute a manufacturing or installation fault.
Callout Fees – Where an inspection is requested, a minimum callout fee applies:
• £50.00 + VAT (local)
• £100.00 + VAT (further afield)
The callout fee will be confirmed to the customer before attendance is arranged. The fee covers inspection only. Where an issue is found to arise directly from an installation fault carried out by us, the fee may be refunded where, acting reasonably, we determine any issue to be related to our installation of the product.
Where issues arise from base inadequacy, maintenance failure, environmental factors, or natural timber behaviour, the fee is non‑refundable. Any Remedial works, materials, or labour required will be charged separately and quoted in advance of work commencement.
Collection Orders – Goods awaiting collection are stored outdoors and exposed to weather. We accept no liability for deterioration while awaiting collection. Risk passes upon collection or when goods leave our premises. Customers are responsible for suitable vehicles, equipment, and insurance.
Base & Site Requirements – Bases must be flat, level, and fit for purpose in accordance with the requirements of the specific building being installed.
The suitability of the base will normally be assessed by our installation team upon arrival at site on the scheduled installation date. Where the base is deemed unsuitable at that time, installation may be refused in order to prevent damage to the building or compromise its structural integrity.
Failed installations due to base issues will incur a reasonable charge reflecting labour, travel, and scheduling losses, currently a minimum of £800 + VAT. This charge represents a genuine pre-estimate of losses incurred.
Where the base is found to be unsuitable, the customer will be informed as soon as reasonably practicable at site.
Customers may, at their option, request a pre-installation base inspection prior to the scheduled installation date. Any such inspection may incur a callout fee in accordance with the Callout Fees section of these Terms and Conditions. A pre-installation inspection does not constitute a guarantee that no issues will arise at installation, but is intended to reduce the risk of failed installation due to base suitability.
Payment Terms – Payment terms vary by product type. Fettes Sawmill Ltd sheds and garages must be paid in full at point of ordering. Interlocking Cabins, BBQ huts, Saunas, and Greenhouses require a 50% deposit payable in advance on ordering. If the building is subject to a deposit, then the final balance must be cleared in good time prior to the delivery. If the garden building is to be installed by Fettes Sawmill Ltd, full payment is due on the day the garden building is installed.
Ownership and guarantees remain with Fettes Sawmill Ltd until payment is made in full.
The customer has no right of set-off or deduction of payment unless agreed in writing Fettes Sawmill Ltd will not be held liable for missing parts or damage parts caused by any manufacturer; it will not be reason accepted as a reason for non-payment unless otherwise agreed. If the final balance is withheld, Fettes Sawmill Ltd has the right to keep the keys for the building until full payment is received, if payment is withheld Fettes Sawmill Ltd reserve the right to recover unpaid goods. Once the full payment has been received the customer will assume full ownership of the building and be able to commence painting and use of the building. Nothing in this clause affects the customer’s statutory rights to withhold payment were permitted by law.
Website Listings and Availability – While Fettes Sawmill Ltd makes every reasonable effort to ensure that product listings, descriptions, prices, and stock availability displayed on our website are accurate and up to date, all website orders are subject to availability and acceptance. Placing an order through our website constitutes an offer to purchase only. A contract for the supply of goods is not formed until the order has been accepted by Fettes Sawmill Ltd in accordance with these Terms and Conditions. If an order is placed for a product that is temporarily out of stock, no longer available, withdrawn from sale, or otherwise unavailable for supply, Fettes Sawmill Ltd reserves the right to cancel the order, in whole or in part.
Where this occurs, we will contact the customer as soon as reasonably practicable to advise of the unavailability and, where applicable, provide an estimated restock date. If the product is no longer available, or if the customer does not wish to wait for restock, the customer will be offered a full refund of any sums paid in respect of the unavailable item.
All website orders remain subject to the Pricing & Product Descriptions clause within these Terms and Conditions. Where an order cannot be fulfilled due to an error in price, description, or availability, we reserve the right to cancel the order and provide an appropriate refund where payment has been taken.
Website Orders – Collection Only
All orders placed through the Fettes Sawmill Ltd website are for collection only, unless otherwise expressly agreed in writing by Fettes Sawmill Ltd. Where a customer wishes to request delivery of a website order, the customer must contact Fettes Sawmill Ltd prior to or following the placement of the order to request a delivery quotation.
Delivery is not included in website order prices and is subject to availability, acceptance, and additional charge. Any delivery charge will be calculated in accordance with our standard delivery rates, taking into account the size, weight, and nature of the goods ordered, together with the delivery location.
No contract for delivery is formed unless and until a delivery charge has been agreed and confirmed by Fettes Sawmill Ltd in writing.
Governing Law – These Terms and Conditions are governed by the laws of Scotland, and Scottish courts shall have exclusive jurisdiction.
These Terms and Conditions do not affect your statutory consumer rights.
